SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awsomtuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://awsomtuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for pampering your slippers, comfortable and flexible material
Excellent Product very functional I recommend it to 100%
Everything's perfect, they work fine, but if the Slipper suits you just a little bit. Shipping 2 weeks or less.
Very good.
very usefull thx
All good
All right, they all came to me in good condition and perform their function
It came to me in a week. It missed me so much that I got here so fast. Very good quality thank you very much good collaboration.
Excellent
I arrive in 9 days they look soft but when you put them it is noticed that you tense the fabric and when you wear them posts are barely noticeable, I have the start something already marked by use but it is noted when you are put to when not. Pretty happy the truth
2 time I buy and good. SUPER fast I recommend✅
perfect
All as the picture, size The agrees, comfortable.
I'm good.
Ok
Everything arrived well and before the agreed deadline to stgo de chile
Top
good
They got here fast and they're going well
Excellent product such as description, work very well
Very good quality expected and perfect
Came quickly, curvature from the creases more or less removes, but when walking, it protects against breaking not 100%, of course. Photo without shield/with shield attached:
Very good, they fit exactly with the Slipper and remove all wrinkles
o produto é como na foto, só esperava ser um pouco mais firme, não testei, mais parece que vai ser bom
Je fais 40 en pointure, j’ai pris la taille 40-46 et c’est parfait pour les chaussures , le bout de la chaussure est solidifié et donc s’abîmera moins j’espère ! Livraison rapide (10 jours )